Yes. Everyone regardless of age and ability level is required to have a valid lift/area use ticket to access the snow, any terrain, and any lift on the mountain.  The ticket is held on a piece of media called an RFID card.  You must have an RFID card with your own name.  The RFID card can be reused.  If lost or damaged, it can be replaced at the ticket window for $5.

If you don’t have your own skis or snowboard, we have equipment available for rent onsite. Helmets are also available to rent. For more information on rentals, click here.

We accept reservations for Private Lessons over the phone. Please call 570-226-8585 to make reservations at least a day in advance of the lesson you wish to take or book online. Please leave a message by pressing 1 if no one answers. We will call you back as soon as we can. Same day reservations are not accepted over the phone. If you would like to book a Private Lesson on the day of your visit, come see us at a ticket window and we will provide you with the next available lesson. Group lessons can be purchased when you arrive at the mountain. They cannot be purchased online or in advance. Visit a ticket window on the day you wish to participate and we will assign you to the next available lesson.

Yes, please register online and set a password for future purchases. This will allow us to better serve you at the mountain when you arrive.

Tubing tickets can only be purchased online or at a ticket window. We cannot sell tubing tickets over the phone. We strongly recommend purchasing online in advance as tubing sessions do tend to sell out quickly, and many times tickets are not available day of.  Tubing is weather dependent. Anyone participating in tubing must be at least 42" tall even if riding with a parent. Waivers must be signed for all participants tubing. Please follow instructions for completing a waiver.

Ski Big Bear introduced an access card containing an RFID chip during the 2020/21 winter season to replace paper tickets. Lift tickets are loaded electronically onto this RFID access card. Any person skiing, snowboarding or tubing must have an RFID card with their own name on it.  They may not use another person's RFID card.  The card is scanned by either a scanner or a gate at the lifts. The card can be reloaded online with future tickets, which allows for direct to lift access. Lost or damaged RFID cards can be replaced at the ticket window for $5. For more information on RFID tickets, click here. 

At Ski Big Bear, we offer Private & Semi Private Lessons any day the mountain is open. Semi Private lessons must be taught to participants at the same level.  1st Time Beginner Group Lessons are available on weekends and holiday periods. The cost of the lesson includes the instructional time. Lift tickets and rental equipment are not included, and would need to be purchased separately. Lift tickets are required for any person accessing the snow, even if you do not think you will use a chairlift.  There are other surface lifts available for your use.  For more information on lessons, click here.

A 2 day cancellation notice is required for a full refund. For cancellations made the day prior and up to 2 hours before the lesson, the customer will be given a credit for another lesson on a different date/time. No money will be refunded and there will be a $20 change fee applied. Cancellations or change requests within 2 hours of the start time for the lesson will be treated as 'no shows' and no refund or rescheduling will be offered. Please understand that our instructors travel specifically for lessons that they are requested to teach. NO SHOW will result in a loss of the reservation. No credit will be issued for the lesson nor money refunded.

RFID cards can be picked up by scanning the barcode on your email confirmation at one of our pickup boxes. Pickup boxes are located next to the ticket office window just outside the Ski Guest Services office. For rental equipment purchased online, head to the rental shop for your equipment once you have your RFID card.  Lost Ski Big Bear RFID cards can be replaced by purchasing online when you purchase your ticket but must be picked up at the ticket window.  The pick up box will not print a replacement RFID card.

Place the RFID card in a pocket, sleeve or armband on your left hand side away from keys, wallets, cell phones, and other RFID cards. Do not bend or punch holes in your card. Only carry your own RFID card. Do not carry cards of family members or friends. For more information on RFID tickets, click here.

Visit shop.ski-bigbear.com and log in using the same credentials you used to make your initial ticket purchase. Once you are logged in, tickets and rental products purchased under your account will automatically be loaded to your existing RFID card.

We do not offer refunds. If you wish to change your ticket to a different day, there is a $20 change fee per ticket to do so. The changed ticket must be used by the end of the season.

If you decide to change from skiing to snowboarding and vice versa, you can do so for $20.

Ski rental packages include skis, boots and poles. Snowboard rental packages include the board and boots. Helmets are available for an additional cost. We do not rent clothing or goggles.  Goggles are available for purchasing at the customer service window.

We currently do not tune or repair personal equipment onsite. Equipment will be serviced off-site at Guenther's Ski Haus. Equipment can be dropped off at the Rental Shop on Mondays for pick up on Fridays.

Ski Big Bear is the perfect place to ski or ride for the first time! Check out our tips for first timers here.

We sell the essentials at our Ski Shop. See us at a ticket window to purchase gloves, goggles, helmets, snow pants, handwarmers and other retail items.

We do set, adjust and mount most sets of personal ski equipment onsite; however, due to high business volume and current demands on our Rental Shop staff, we will NOT be able to accommodate requests to set/adjust/mount personal skis with personal boots at the time of drop off. This process could possibly be done by the following day, but may take several days. PLEASE PLAN AHEAD FOR THE HOLIDAYS AND WEEKENDS. If customers have their own boots, we can set our rental skis as a "Ski Only rental." If customers have their own skis, we will try to set them up as a "Boot Only rental"; however, ski binding age, condition and sizing may limit our ability to do so. *Setting personal equipment will be at the discretion of the Rental Shop Technician and/or the Rental Shop Manager.

Waivers are required for Masthope Property Owner Ski Privileges, Season Passes, Tubing tickets, and Rental Equipment transactions. All waivers must be processed online within your Ski Big Bear Account. For instructions on how to sign your waiver, please click here. If you are still having trouble, please email bigbear@ski-bigbear.com and staff can assist you. Please do not wait until the day you wish to ski/ride.

Pets and emotional support animals are not permitted at Ski Big Bear at Masthope Mountain. Only service animals specifically trained to work or perform tasks for individuals with disabilities are permitted. Service animals are subject to local licensing and registration requirements.