Working Together

Our top priority at Ski Big Bear at Masthope Mountain is the health and safety of our staff and our guests.  We are committed to maintaining our operations responsibly and have developed additional safety policies in response to COVID-19 and implementing more stringent standards of cleanliness.  Our policies and procedures are developed with guidance and knowledge from the Centers for Disease Control (CDC) and the Pennsylvania State Health Dept.  We will be adjusting our policies and operations as things change.

All guests and employees must avoid visiting or working if displaying any symptoms of COVID 19 and wear masks or face coverings.  Please stay six feet away from others whenever possible and wash your hands frequently. 

By working together, we can Be the Reason we have a Ski Season. Actively enjoying the outdoors has proven to improve mental health and physical wellness and we all need that right now. Winter recreation like skiing and riding check most of the boxes when looking for safe and healthy things to do for the entire family.  Ski lifts provide for constant airflow while traveling uphill; and, the helmets, goggles, gloves and masks keep our faces and hands covered. 

We encourage you to review our policies, procedures and operations plan and make your own decisions for yourself and/or your family to keep them safe and healthy.  There will be a learning curve for all of our guests and staff and we ask for your patience and understanding.   Guests and staff will play an active role in their own safety and the safety of others by avoiding visits or work if not feeling well, wearing masks and practicing social distancing.

Traveling to Pennsylvania

*The Secretary of Health issued an order requiring anyone who visits from another state to have a negative COVID-19 test within 72 prior to entering the commonwealth.
* If someone cannot get a test or chooses not to, they must quarantine for 14 days upon arrival in Pennsylvania.
* Pennsylvanians visiting other states are required to have a negative COVID-19 test within 72 hours prior to their return to the commonwealth or to quarantine for 14 days upon return to Pennsylvania.
* This does NOT apply to people who commute to and from another state for work or medical treatment.
* This order takes effect on Friday, November 20.

Pennsylvania Mask Mandate

* Masks are required to be worn indoors and outdoors if you are away from your home.
* When outdoors, a mask must be worn if you are not able to remain physically distant (at least 6’ away) from someone not in your household the entire time you are outdoors.
* When indoors, masks will now be required even if you are physically distant from members not in your household.
* This means that even if you are able to be 6’ apart, you will need to wear a mask while inside if with people other than members of your household.
* This order applies to every indoor facility, including homes, retail establishments, gyms, doctors’ offices, public transportation and anywhere food is prepared, packaged or served.

Cleaning Regimen

In public spaces, Ski Big Bear has boosted its cleaning protocols, using CDC-approved cleaning products and increasing the frequency of cleanings in all common areas, including the lodge and restrooms.

Cleaning in public spaces will be done with an emphasis on frequent contact areas with hard non-porous surfaces including door handles, public restrooms, elevators and elevator buttons, stair handrails, dining surfaces and seating areas.

Hand sanitizer is available throughout the property – including at entrances, exits and in high-traffic areas.

Procedures are in place for sanitizing rental equipment in between each customer.

Guest Contact and Social Distancing

To help alleviate the risk of COVID-19 transmission through person-to-person contact, Ski Big Bear has posted signage throughout the property to remind guests of what they can do to help keep our season safe. Furniture has been removed and re-arranged to allow more space for distancing.

Ski Big Bear has added partitions at work stations to provide an extra level of precaution for its staff members and guests. 

Daily Employee Check-In

All employees must wear masks or face coverings as directed by the State of Pennsylvania.

Employees will be screened daily for COVID-19 symptoms. If an employee does not pass the screening, they are sent home and monitored. If employees are feeling ill or taking care of an ill family member, they are instructed to stay home.  We will continue mandatory training on COVID-19 awareness and train our staff on proper health etiquette, social distancing and personal hygiene.  Staff are trained in workplace behavior, sanitation, social distancing and hygiene protocols.  Every department has a protocol they must follow.

Skiing and Riding

COVID-19 Policy, Winter 2020-21

This winter season we're implementing extra precautions to help curb the spread of COVID-19.

A few key points from our winter operating procedure in light of COVID-19:

  • We strongly encourage you to purchase products including tickets, passes, rental equipment, reservations and lessons in advance online. This allows you to avoid some time in lines and there may be some busy holidays or weekends where we may need to restrict ticket, rental equipment sales and lessons.
  • Face coverings will be required at all times on property unless you are actively eating or drinking.
  • Indoor seating will be limited. We are recommending and encouraging you to gear up at your car, limit your time spent indoors and go straight to the lift with your valid RFID ticket. Do not leave personal belongings in the lodge.
  • Lift lines will be reworked to allow for social distancing. Guests will have the opportunity to ride only with members of their traveling party.  Singles may pair up with one other person, unless they elect to ride alone.  
  • Currently, we are not planning to place restrictions on passholders or require an advance reservation.

 We plan to have most Ski Big Bear services available including lessons, rental equipment, food and beverage and tubing.

  • Season Rentals and Multi Day Rentals are a good option for you if you plan to ski more than one day this season.  There is a limited supply of season rentals so please purchase as soon as possible and then make a reservation through our store to pick them up.
  • If you do not have season rentals, please purchase your equipment rental online in advance and complete all requested information.  This will help us to help you as quickly as possible.  The rental shop has a limited capacity, so we are trying to make the process as efficient as possible.
  • Lesson reservations will be required in advance.  Private lesson reservations can be made over the phone and will require payment in advance.  First-time, beginner group lessons will be available on a limited basis.  Changes to lesson times will incur a $20 fee so please be committed to arrive at the time you reserve.
  • Tubing will be offered in pre-determined two-hour sessions.  Online purchases will be strongly encouraged as a limited number of tickets will be available.
  • Retail purchases for items you may have forgotten will be available at the ticket windows. 
  • Customer service will be provided outside of the ski admin building during peak times to help customers make purchases online and process tickets and rentals.  Advance, online sales are strongly encouraged but if you have questions, we will be available by telephone.  The upper floor of the ski admin building will not used to conduct business in-person except at the ticket windows. 

Summit Restaurant and Scramble

The Summit Restaurant and the Scramble are open for the winter ski season.  We have reduced and spread out indoor seating to meet the current Department of Health requirements, expanded outdoor seating, and enhanced our cleaning and sanitizing procedures.  

Guests must wear a mask inside the restaurant until seated and whenever they get up from their table.  The Summit will continue with its successful take-out order program and we encourage you to try their great menu options.  The Scramble will also offer advance ordering options with convenient pick up.

During ski season, the common area of the lodge will be open but we will follow capacity limits set by the department of health.  Please try to limit your time in the lodge so everyone has a chance to come in and warm up.  Guests will be asked to eat in one area which will be capacity controlled to remove masks and another area will be set for warming up and using the restrooms where masks will be worn the entire time so a higher capacity can be maintained.

Picnicking is allowed but please do not bring your picnic in the lodge.  Please eat in the outdoor eating areas provided or eat in your car.  Coolers, crockpots, etc will not be allowed in the lodge.

Per Pennsylvania State Executive Order, alcohol is available only to guests who also purchase food.  At this time, no service will be available at the bar, but our staff would be happy to take your order right at your restaurant table and deliver your drinks to you. No outside alcohol is permitted in the lodge.

Season Pass Policy

If you have purchased a season pass for the 2020-2021 season and decide you wish to transfer your pass to the 2021-2022 season or request a full refund prior to opening day, you will receive full value of your season pass.  If for some reason we are required to shut down for an extended period of time due to a COVID-19 outbreak an appropriate credit will be provided towards the purchase of a 2021-2022 season pass.